Help and support

On the web: go to app.mycontentlab.ai and start your 14-day free trial. Then:

1. Set up your agency details and branding under Settings.
2. Create your first client and add its business context.
3. Open the client, go to Connections and connect its platforms.

On mobile: the iOS and Android apps are coming soon. You will sign in with the same account, and your workspaces, clients and reports stay in sync.

For a guided tour, watch the product walkthrough or read the documentation.

You can sign in with your email address and password, with Continue with Google, or with Sign in with Apple on iPhone and iPad.

Reset your password: on the sign-in screen, choose Forgot password? (web) or Forgot your password? (app), enter your email address and follow the link we send you.

Apple or Google sign-in: if you created your account with Apple or Google, keep using that button to sign in. If you chose Hide My Email with Apple, your account uses Apple’s private relay address.

Two-factor authentication (2FA):

1. In the web app, open Settings → Account → Security & Password.
2. Choose Enable 2FA and scan the QR code with an authenticator app.
3. Enter the 6-digit code and choose Verify & Enable 2FA.

From then on, you enter a code from your authenticator app when you sign in.

The MYCONTENTLAB apps are coming soon to the App Store and Google Play. They will need:

• iPhone and iPad: iOS and iPadOS 16.4 or later.
• Android phones and tablets: Android 7.0 or later.

Once they are available, install them from the App Store or Google Play and sign in with your MYCONTENTLAB account. Updates come through the store; turn on automatic updates so you always have the latest version.

New workspaces start with a 14-day free trial. After that, the workspace owner chooses a plan. You can pay in one of two ways:

• On our website: monthly or annual plans, billed by Stripe. Open Billing in the web app for invoices, payment methods, plan changes and cancellation.
• In the iOS or Android app: monthly Creator, Freelancer and Agency plans, billed by Apple or Google. They renew automatically until you cancel. Cancel in your Apple subscription settings or Google Play subscriptions; refunds for store purchases are handled by Apple or Google.

If your workspace already pays on the website, that plan also works in the app, so you do not need to subscribe twice. After reinstalling the app, use Account → Subscription → Restore purchases. Clients invited to a workspace do not pay; the workspace owner manages access.

See pricing, our Terms & Conditions and the app Terms of Use for the full terms.

Connect a platform:

1. Choose the client from the workspace menu and open Connections.
2. Choose Add Connection, pick the platform and sign in to it to approve access.
3. Select the account, page or property that belongs to this client and save. Pending Selection means there is still an account to choose.

If a sync fails or data looks missing:

• Check that the right client and date range are selected.
• Check the connection status and the last-sync time. The first sync can take a while.
• If authorisation has expired, use Reconnect and approve access again.
• Make sure the account you connected with still has access to that page, ad account or property on the platform itself.

Still stuck? Email us with the client name, the platform and roughly when the problem started.

• Push notifications are optional. Open Account → Notifications to see your inbox and set your push preferences. Your phone asks for permission when you turn them on, and you can turn them off at any time in the app or in your phone’s settings.
• Your reminders (Account → Your reminders) are personal task reminders scheduled on your device only. They are removed when you sign out or uninstall the app.

Open the Account tab and turn on Lock this app. When you return to the app, it asks for Face ID, your fingerprint or your device passcode.

Your phone’s operating system handles the check. MYCONTENTLAB never receives your biometric data.

Invite a colleague: in the web app, open Users → Team Members, choose Invite Member, enter their work email and pick a role: Manager, Member or Viewer.

Invite a client: open Users → Client Accounts, select the client workspace, enter the client’s email and choose Send Invite. Then use Access to choose which sections they can see. Connections has an extra setting, Allow adding and managing connections, for clients who need to connect their own accounts.

Accept an invitation: follow the link in the email, or in the app open Account → Your invitations.

If a section you expect is missing, ask your agency administrator: what you can see depends on your role and the access they have granted.

Create a report: open Dashboard or Analytics and choose Report. Pick Monthly or Date Range, the report type and the platforms, then choose Download PDF or Send to Email. Past reports are in Report History.

Share a live dashboard: from Analytics, choose Share to create a read-only link that works without a login. New Code replaces the link (the old one stops working) and Revoke turns it off.

• In the app: Account → Help and privacy → Delete account (workspace owners see Delete workspace and account).
• On the web: Settings → Account → Delete my account.

Deleting your account does not cancel an App Store or Google Play subscription, so cancel that first. To keep a copy of your data, use Download my data under Settings → Account in the web app before you delete. Full details, including email requests, are on our Data Deletion page.

Your data is hosted in the EU, encrypted in transit and at rest, and isolated per organisation. Your prompts and outputs are not used to train AI models, and the apps contain no advertising or cross-app tracking.

Read our Privacy Policy and the Security & Trust Center for the details.