Social listening and brand monitoring add-on
The Social Listening & Brand Monitoring Add-on activates a 24/7 continuous stream of public discussions referencing your client's brand, executive team, products, and target keywords across social networks and the open web.
What the add-on delivers
- 24/7 real-time mentions stream: Ingests posts, reviews, and blog mentions from X (Twitter), Reddit, TikTok, LinkedIn, YouTube, and news portals.
- Automated sentiment classification: Real-time labeling of positive, neutral, and negative customer sentiment.
- Negative sentiment spike alerts: Instant email and Attention Queue alerts when negative mention volume exceeds historical thresholds.
- AI reply generation: Generates on-brand, empathetic reply drafts to resolve customer support issues or amplify positive testimonials.
- Share of Voice (SOV) benchmark: Area charts tracking client mention volume versus direct industry competitors.
Free evaluation vs continuous subscription
| Stage | What is provided |
|---|---|
| Trial Mode (Demo) | Interactive sample stream of mentions and sentiment donut charts. |
| Paid Plan (1 Free Live Run) | 1 live historical scan fetching recent public mentions for client keywords. |
| Active Add-On Subscription | 24/7 continuous stream, real-time alerting, unlimited AI reply drafting, and weekly sentiment reports. |
Recommended reselling and agency margins
| Wholesale platform cost | Suggested client resale price | Your monthly profit margin |
|---|---|---|
| £29 / client / mo | £79 – £149 / client / mo | +£50 to +£120 / mo (63–80%) |