Custom domain setup guide

Host your client portal under your own agency subdomain (e.g., clients.youragency.com or portal.yourbrand.io).

Overview and architecture

When you map a custom domain:

• All client portal URLs route through your subdomain.
• Automated SSL/TLS certificates are provisioned and auto-renewed.
• Clients never see generic third-party URLs.

Client visits "portal.youragency.com" ──> Your DNS CNAME ──> MyContentLab Edge ──> Branded Client Workspace

Three-step setup walkthrough

Step 1: Enter desired domain in MyContentLab

1. Go to Settings → White-Label → Custom Domain.
2. Enter your full subdomain (e.g., portal.youragency.com).
3. Click Generate DNS Instructions.

Step 2: Add DNS records in your domain provider

Log in to your DNS provider (Cloudflare, GoDaddy, Namecheap, AWS Route53, Google Domains, etc.) and create two records:

Record type	Name / Host	Target / Destination	TTL
CNAME	portal (or chosen subdomain)	custom.mycontentlab.ai	Auto / 300
TXT	_mcl-verify.portal	(Unique verification string generated in settings)	Auto / 300

NOTE

If using Cloudflare, ensure the CNAME record is set to DNS Only (Grey Cloud) during initial certificate issuance, or configure SSL mode to Full (Strict).

Step 3: Verify DNS and provision SSL

1. Return to MyContentLab and click Verify DNS Records.
2. Once validated, our edge router provisions a dedicated Let's Encrypt SSL certificate.
3. Your custom domain status will switch to Active (Green) within 2 to 5 minutes.

Troubleshooting and FAQs

How long does DNS propagation take?

Most DNS changes propagate globally within 5 to 15 minutes. In rare cases with high TTL settings, propagation can take up to 24 hours.

Can I use an apex or root domain (e.g., youragency.com)?

We recommend using a dedicated subdomain (such as portal., clients., reports., or app.) so that your agency's main marketing website remains unaffected.